Vacancy title:
Residential Service Manager | Pinangba Services | Shalom Elders Village

[Type: FULL_TIME, Industry: Human Services, Category: Management, Healthcare, Social Services & Nonprofit, Cleaning & Facilities]

Jobs at:
Uniting Care

Deadline of this Job:
Thursday, June 11 2026

Duty Station:
Condon, Townsville | Townsville QLD

Summary
Date Posted: Thursday, May 28 2026, Base Salary: Not Disclosed

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JOB DETAILS:

About the job

Residential Service Manager | Pinangba Services | Shalom Elders Village

Employment Term: Permanent Full Time

Location: Condon, Townsville

Remuneration: Competitive Salary + Super + Not for Profit Salary Packaging

Pinangba service is inviting applications from experienced facility managers to join our Shalom Elders Village.

Pinangba is an Aboriginal and Torres Strait Islander lead service delivery arm of UnitingCare. The foundations of Pinangba are built from our cultural identity and strong community relationships and partnerships.

Shalom Elders Village

Is a sanctuary of comfort, care and tranquillity set in a quiet Townsville suburb. Along with providing premium care in a culturally appropriate setting, we make residents feel part of an extended and welcoming community.

Yarning sessions around the fire pit, the occasional taste of turtle, crocodile and sop sop, and the sounds of didjeridu are all on the cards for Pinangba’s Shalom Elders Village, which sits on Bindal and Wulgurukaba Country in Townsville.

With 28 beds catering to Aboriginal and Torres Strait Islander peoples, Shalom provides comfortable residential aged care in a culturally supportive environment, while building connections with First Nations groups in the Townsville community.

About The Role

You’ll work with your front-line team to provide outstanding care to residents, promoting a culture of values-based, person-centred care.

Through your knowledge, you’ll promote a high standard of quality and compliance, ensuring your facility meets all regulatory requirements through best practice clinical care and audit activities. You’ll ensure strong financial sustainability by driving community engagement to support occupancy whilst overseeing property maintenance, hospitality and lifestyle programs.

Working closely with your senior clinicians, you’ll lead a team of nurses, personal carers and support staff, ensuring their ongoing performance by providing coaching and direction to enable their success.

We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of the most trusted community and residential care providers in Australia.

Role Requirements

With a solid background in aged care, your leadership skills have seen you grow and develop similar sized services with a focus on quality and person-centred care. Your mentorship and coaching of frontline leaders have resulted in strong service performance, with sound quality outcomes and care governance. You’re confident tackling complex and conflicting priorities throughout your day, pooling your resources to meet deadlines.

• Bachelor of Nursing, or equivalent qualification OR solid experience in the management of a residential aged care or healthcare service
• Experience working with Aboriginal and Torres Strait Islander clients and communities
• Experience coordinating care provision within a large team
• Confidence to manage staff, conflict, pressures and competing priorities
• Ability to provide leadership, support and mentorship to other team members
• Satisfy the relevant probity checks required by legislation or organisational policy

In accordance with requirements outlined by the ACQSC and / or the NDIS this role is considered as Key Personnel. You will be required to meet key suitability criteria and complete additional compliance measures.

Employee Benefits

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

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